Service & support
Installation is only the beginning.
Validation, training, preventative maintenance, repairs and the customized work that keeps a specialized lab running the way it was designed to.
Install & Validate
Get the lab running right from day one.
Installation
Basic installation through complete lab setup across incubators, microscope systems, hoods, lasers, micromanipulation systems, alarm systems, and data logging.
- Basic installation to complete lab
- Heated tabletop embryology workstations
- Process gas control systems
- Incubators
- Microscope systems
- Biosafety hoods
- HD video capture and data archiving
- Micromanipulation systems
- Advanced laser systems
- Alarm systems and equipment data logging
Also part of this stage: Calibration & Validation · Lab Relocation.
Maintain & Repair
Keep everything performing at its best.
Replacement Parts & Repairs
Replacement parts and repairs for various lab equipment brands.
- Replacement parts for various brands
- Repair coordination
- Equipment support
Service & Maintenance
On-site repair consultation, equipment maintenance, validation, and preventative maintenance programs.
- On-site repair consultation
- One-time validation
- Monthly validation
- Annual preventative maintenance programs
Also part of this stage: Emergency Support.
Monitor & Support
Protect performance long-term.
Customized Solutions
Custom equipment and support solutions for specialized ART lab applications not shown on the standard services list.
- Custom application support
- Equipment customization
- Workflow-based recommendations
Equipment Training
Training for preventative maintenance SOPs, microscope optimization, alarm operation, and validation.
- Preventative maintenance SOP consultation
- Microscope system optimization training
- Alarm operation training
- Validation training
Also part of this stage: Remote Monitoring.
Support
When something is wrong at 6am.
Support is not a separate department here — it is the same people who specified and installed the system.
Call, do not write
A form is the wrong tool for a chamber drifting overnight. The line reaches the technical team directly.
215-672-4838Request service
Tell us which system and what it is doing. We reply within one business day, and the request reaches a person, not a queue.
Plan the cover
Preventative schedules, SOP consultation and training are what keep the 6am call from happening. Worth having before it does.
Talk it through →Need service on a system you already own?
We support a wide range of equipment, including systems we did not supply.